Return & Refund

Refunds and Returns Policy

Your order does not suit you or you have changed your mind, whatever the reasons, you can return your product to us.

You have fourteen (14) calendar days from receipt to notify us of your intention to return the product. To do this, nothing could be simpler, contact us via our contact form or by telephone. Our team is here to listen to you and will tell you the procedures to follow.

The product must be returned in its initial condition, in its original packaging, where applicable accompanied by its accessories and instructions for use and documentation, in perfect condition for resale, and within fourteen days to the following address :

Antoine's Cabin
69 rue de l’Abbé Desplanques
59130 Lambersart

Reimbursement will be made without undue delay, and in any event, no later than fourteen (14) days following receipt by LA CABANE D'ANTOINE of the returned product. Only the price of the returned product will be refunded. Initial shipping costs remain the responsibility of the buyer. Return delivery costs also remain the sole responsibility of the buyer. Returns with carriage due or cash on delivery are therefore not accepted. Any product which has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.

An order paid with an e-gift card, a gift card or a credit will be automatically refunded as a credit. Sales and/or promotional products are not refundable but may be subject to a credit.

Only items purchased on the site can be returned to LA CABANE D'ANTOINE for credit or refund. Items purchased in store must be returned to the store. Items from brands offered by LA CABANE D'ANTOINE, but not purchased by the customer via the LA CABANE D'ANTOINE website or store, will under no circumstances be returned or exchanged.